TERMS AND CONDITIONS
A legal disclaimer
Your Information is any information you provide, publish or post, and any information provided on your behalf, to or through the JhettVIP Platform (including any profile information you provide) or send to other Users (including via in-application feedback, any email feature, or through any JhettVIP-related Facebook, Twitter or other social media posting) (your “Information”). You consent to us using your Information to create a User account that will allow you to use the JhettVIP Platform, JhettVIP Services, and participate in the Rideshare Services. Our collection and use of personal information in connection with the JhettVIP Platform, JhettVIP Services, and Rideshare Services is as provided in JhettVIP’s Privacy Policy. You are solely responsible for your Information and your interactions with other members of the public, and we act only as a passive conduit for your online posting of your Information. You agree to provide and maintain accurate, current and complete Information and that we and other members of the public may rely on your Information as accurate, current and complete. To enable JhettVIP to use your Information for the purposes described in the Privacy Policy and this Agreement, or to otherwise improve the JhettVIP Platform, JhettVIP Services, or Rideshare Services you grant to us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, transferable, sub-licensable (through multiple tiers) right and license to exercise the copyright, publicity, and database rights you have in your Information, and to use, copy, perform, display and distribute such Information to prepare derivative works, or incorporate into other works, such Information, in any media now known or not currently known. JhettVIP does not assert any ownership over your Information; rather, as between you and JhettVIP, subject to the rights granted to us in this Agreement, you retain full ownership of all of your Information and any intellectual property rights or other proprietary rights associated with your Information.
Information We Collect
When you use the JhettVIP Platform, we collect the information you provide, usage information, and information about your device. We also collect information about you from other sources like service providers, and optional programs in which you participate, which we may combine with other information we have about you. Here are the types of information we collect about you:
A. Information You Provide to Us
Account Registration. When you create an account with JhettVIP, we collect the information you provide us, such as your name, email address, phone number, birth date, profile photo, and payment information. You may choose to share additional info with us for your Rider profile, like saved addresses (e.g., home or work), and set up other preferences (such as your preferred pronouns). We may ask that you provide additional information related to the identity of your account, such as documents related to identification (e.g., driver’s license), a profile picture, or “selfie” imagery. If you choose to engage in additional offerings on the JhettVIP Platform (e.g., services for your vehicle or linking to other accounts like travel rewards), you may provide us additional information relevant to those offerings.
Driver Information. If you apply to be a Driver, we will collect the information you provide in your application, including your name, email address, phone number, birth date, profile photo, physical address, government identification number (such as social security number), driver’s license information, vehicle information, and car insurance information. We collect the payment information you provide us, including your bank routing numbers and tax information. Depending on where you want to drive, we may also ask for additional business license or permit information or other information to manage driving and programs relevant to that location. We may need additional information from you at some point after you become a Driver, including information to confirm your identity (like “selfie” imagery).
Ratings and Feedback. When you rate and provide feedback about the JhettVIP Platform (including about Riders or Drivers), we collect all of the information you provide in your feedback.
Communications. When you contact us or we contact you, including through surveys or research projects, we collect any information that you provide, including the contents of the messages or attachments you send us.
B. Information We Collect When You Use the JhettVIP Platform
Location Information. Great rides start with an easy and accurate pickup. The JhettVIP Platform collects location information (including GPS and WiFi data, IP address, and Bluetooth data) differently depending on your JhettVIP app settings and device permissions as well as whether you are using the platform as a Rider or Driver:
Riders: We collect your device’s precise location when you open and use the JhettVIP app, including while the app is running in the background from the time you request a ride until it ends. JhettVIP also tracks the precise location of scooters and e-bikes at all times.
Drivers: We collect your device’s precise location when you open and use the app, including while the app is running in the background. We also collect precise location for a limited time after you exit driver mode in order to detect ride incidents, and continue collecting it until a reported or detected incident is no longer active. If you choose to install a JhettVIP Platform device in or on your vehicle (e.g., a JhettVIP dashboard device or tablet), that device may collect precise location information when turned on.
Usage Information. We collect information about your use of the JhettVIP Platform, including ride information like the date, time, destination, distance, route, payment, and whether you used a promotional or referral code. Our e-bikes and scooters may collect mobile sensor data, such as speed, direction, height, acceleration, deceleration, and other technical data. We also collect information about your interactions with the JhettVIP Platform like our apps and websites, including the pages and content you view and the dates and times of your use.
Device Information. We collect information about the devices you use to access the JhettVIP Platform, including device model, IP address, type of browser, version of operating system, identity of carrier and manufacturer, radio type (such as 4G), preferences and settings (such as preferred language), application installations, device identifiers, advertising identifiers, and push notification tokens. If you are a Driver, we also collect mobile sensor data from your device (such as speed, direction, height, acceleration, deceleration, and other technical data). If you have installed a JhettVIP Platform device in your vehicle (e.g., a JhettVIP dashboard device or tablet), that device may similarly collect sensor data and other information like location, as described when you choose and set up such devices.
Communications Between Riders and Drivers. We work with a third party to facilitate phone calls and text messages between Riders and Drivers without sharing either party’s actual phone number with the other. But while we use a third party to provide the communication service, we collect information about these communications and JhettVIP Platform chat communications, including the participants’ phone numbers, the date and time, and the contents of SMS and chat messages. For security purposes, we may also monitor or record the contents of phone calls made through the JhettVIP Platform, but we will always let you know we are about to do so before the call begins.
Address Book Contacts. You may set your device permissions to grant JhettVIP access to your contact lists and direct JhettVIP to access your contact list, for example to help you refer friends to JhettVIP. If you choose to do this, we will access the names and contact information of the people in your address book.
Information We Collect From Other Sources
Service Providers and Other Parties. Service providers and other parties provide us with information needed for core aspects of the JhettVIP Platform, as well as for additional services, programs, loyalty benefits, and promotions that can enhance your JhettVIP experience. These service providers and other parties include background check providers, insurance partners, financial service providers, marketing providers, and other businesses. We obtain the following information about you from these parties:
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Information to make the JhettVIP Platform safer, like background check information or identity verification information;
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Information about your participation in third-party programs that provide things like insurance coverage and financial instruments, such as insurance, payment, transaction, and fraud detection information;
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Information to operationalize loyalty and promotional/marketing programs or applications, services, or features you choose to connect or link to your JhettVIP account, such as information about your use of such programs, applications, services, or features; and
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Information about you provided by specific services, such as vehicle, demographic, and other information that helps us provide services or to personalize our marketing.
Enterprise and Delivery Programs. If you use JhettVIP through your employer or other organization that participates in one of our JhettVIP Business enterprise programs, we will collect information about you from those parties, such as your name and contact information. If an organization has utilized JhettVIP to fulfill a delivery to you, we may receive information like your name and delivery address from the organization in order to fulfill the delivery.
Concierge Service. Sometimes another business or entity may order you a JhettVIP ride. If an organization has ordered a ride for you using our Concierge service, they will provide us your contact information and the pickup and drop-off location of your ride.
Referral Programs. Friends help friends use the JhettVIP Platform. If someone refers you to JhettVIP, we will collect information about you from that referral including your name and contact information.
Other Users and Sources. Other users or public or third-party sources such as law enforcement, insurers, media, or pedestrians may provide us information about you, for example as part of an investigation into an incident or to provide you support.
How We Use Your Information
We use your personal information to:
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Provide the JhettVIP Platform;
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Maintain the security and safety of the JhettVIP Platform and its users;
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Build and maintain the JhettVIP community;
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Provide customer support;
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Improve the JhettVIP Platform; and
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Respond to legal proceedings and obligations.
JhettVIP Platform. We use your personal information:
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Verify your identity and maintain your account, settings, and preferences;
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Connect you to your rides and track their progress;
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Provide various JhettVIP Platform offerings to you, such as vehicles services and third party promotional advertisements that may be personalized to you;
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Calculate prices and process payments;
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Allow Riders and Drivers to connect regarding their ride and to choose to share their location with others;
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Communicate with you about your use of the JhettVIP Platform and experience;
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Collect feedback regarding your experience; and
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Facilitate additional services and programs with third parties
Disclosure of Your Information
We do not sell your personal information to third parties for money -- no one can buy the personal information we collect from and about you and we do not act as a data broker. However, we may need to share your personal information with third parties to deliver relevant personalized ads to you on and off the JhettVIP Platform.
Sharing Between JhettVIP Users, Riders and Drivers.
Rider information shared with Driver: As part of surfacing the ride request and enabling the ride, we share with the Driver the Rider’s pickup and destination, location, name, profile photo, rating, Rider statistics as well as any additional stops the Rider inputs into the JhettVIP app. Once the ride is finished, we also eventually share the Rider’s rating and feedback with the Driver. (We remove the Rider’s identity associated with ratings and feedback when we share it with Drivers, but a Driver may be able to identify the Rider that provided the rating or feedback.)
Driver information shared with Rider: Upon a Driver accepting a requested ride, we will share with the Rider the Driver’s name, profile photo, preferred pronouns, rating, real-time location, and the vehicle make, model, color, and license plate, as well as other information in the Driver’s JhettVIP profile, such as information Drivers choose to add (like country flag and why you drive) and Driver statistics (like approximate number of rides and years as a Driver).
Although we help Riders and Drivers communicate with one another to arrange a pickup, we do not share your actual phone number or other contact information with other users when enabling this. If you report a lost or found item to us, we will seek to connect you with the relevant Rider or Driver, which may include sharing actual contact information with your consent.
Shared Ride Riders. When Riders use a JhettVIP Shared ride, we share each Rider’s name and profile picture to ensure safety. Riders may also see each other’s pickup and drop-off locations as part of knowing the route while sharing the ride.
Rides Requested or Paid For by Others. Some rides you take may be requested or paid for by others. If you take one of those rides using your JhettVIP Business Profile account; a pass, code or coupon; a subsidized program (e.g., transit or government); a corporate credit card linked to another account; or another user or entity otherwise requests or pays for a ride (or portion of a ride) for you, we may share some or all of your ride details with that other party, including your identity (e.g., name, phone number), the date, time, charge, rating given, region of trip, and pick up and drop off location of your ride.
Linked Accounts and Sharing Upon Your Request. If you use the JhettVIP Platform as part of a JhettVIP Family account linked with others or if you direct us to share your information with trusted contacts, we will then share with those parties information about your use of the JhettVIP Platform, such as the live location of your ride.
In Connection with Sale or Merger
We may disclose your personal information while negotiating or in relation to a change of corporate control such as a restructuring, merger, or sale of our assets.
Your Rights And Choices Regarding Your Data
Deleting Your Account. In some cases, we will be unable to delete your account, such as if there is an issue with your account related to trust, safety, or fraud. When we delete your account, we may retain certain information for legitimate business purposes or to comply with legal or regulatory obligations.out your privacy or anything in this policy, including if you need to access this policy in an alternative format, we encourage you to contact us.
Privacy Policy
Your Information is any information you provide, publish or post, and any information provided on your behalf, to or through the JhettVIP Platform (including any profile information you provide) or send to other Users (including via in-application feedback, any email feature, or through any JhettVIP-related Facebook, Twitter or other social media posting) (your “Information”). You consent to us using your Information to create a User account that will allow you to use the JhettVIP Platform, JhettVIP Services, and participate in the Rideshare Services. Our collection and use of personal information in connection with the JhettVIP Platform, JhettVIP Services, and Rideshare Services is as provided in JhettVIP’s Privacy Policy You are solely responsible for your Information and your interactions with other members of the public, and we act only as a passive conduit for your online posting of your Information. You agree to provide and maintain accurate, current and complete Information and that we and other members of the public may rely on your Information as accurate, current and complete. To enable JhettVIP to use your Information for the purposes described in the Privacy Policy and this Agreement, or to otherwise improve the JhettVIP Platform, JhettVIP Services, or Rideshare Services you grant to us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, transferable, sub-licensable (through multiple tiers) right and license to exercise the copyright, publicity, and database rights you have in your Information, and to use, copy, perform, display and distribute such Information to prepare derivative works, or incorporate into other works, such Information, in any media now known or not currently known. JhettVIP does not assert any ownership over your Information; rather, as between you and JhettVIP, subject to the rights granted to us in this Agreement, you retain full ownership of all of your Information and any intellectual property rights or other proprietary rights associated with your Information